Got feedback?
We aim to provide great service and advice that genuinely fits your situation. If something hasn't met your expectations, we want to hear about it. You can raise a concern or complaint by emailing info@swiftmortgages.co.nz or calling 09 215 8807.
Our complaint process
Please set out the nature of your complaint and the resolution you are seeking. You can also contact your adviser directly. Their internal complaints contact details are in their disclosure guide.
1. Acknowledgement
We will acknowledge receipt of your complaint within 24 hours.
2. Working it through
We will record your complaint in our Complaints Register and work with you to resolve it. We may want to meet with you to better understand the issue.
3. Our answer
We will provide an answer to you within 7 working days of receiving your complaint.
External dispute resolution
If we cannot agree on a resolution, you can refer your complaint to our external dispute resolution service. It is independent, costs you nothing, and will help resolve things with you.
FSCL, Financial Services Complaints Ltd
Phone: 0800 347 257 or 04 472 3725
Website: fscl.org.nz